Tuesday, December 29, 2009

Long lines and Long waits:

This topic will touch almost everyone who has to stand in line and wait and wait and wait and the line does not end and the people servicing the lines are few and fewer. I happen to go to a bank yesterday and I saw a long line with few tellers managing it. My turn came rather quickly but it so happens that these lines are in every retail and service areas dealing with people. One thing I don’t understand is that everybody knows that people have to do their stuff during lunch hour, how come at the same time the people in the stores and financial institutions and post offices become hungry enough that people have to waste their precious time waiting for somebody to help them.

I go the post office in the afternoon and there is a long line with few clerks to help you out and the lines move very slowly. As soon as the lunch hour draws to a close, there seems to more clerks than customers. My suggestion would be that either they should hire or assign more people at lunch hour to customer service desks or have a lunch hour after customers are served usually between noon to two o’clock. I don’t mean to starve anybody in between but if these people have to go out, they should take turn to either reassign other employees to the front desk or divide their lunch hours so that they have half in between and half after when the normal lunch hours finish. So that nobody suffers and people will be able to do more work than to hang around a line waiting for their turn to get served.

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